Salesforce Business Analyst

Roles and Responsibilities

As a Salesforce Business Analyst,You will be reporting to the Senior Manager of CustomerSuccess, the BA Consultant will beresponsible for delivering of a set of business solutiondesign recommendations based on PROS customers’ implementation requirements.The BA Consultant is a trusted advisor to our customers and partners as anindustry and customer product expert. You will work across the customer organizationsas a subject matter expert on Customer software functionality andimplementations.

A Day in the Life of the BA Consultant - About the role:

• Deliver system configuration and documentation
• Act as application/training/support resource during implementation and post go-live  
• Identify and deliver quantifiable business value that is consistent with the customer’s objectives  
• Contribute to customer satisfaction by providing timely and functional solutions  
• Work alongside functional, industry, and technical specialists to assist with the implementation and integration of innovative solutions including methods, techniques, tools, change management, and training  
• Must be able to work alongside multiple disciplines within customer, such as business development, product management, and development
• Accountable for making sure product configuration aligns with the solution design recommendations

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Requirements

• Strong aptitude foranalytical and business concepts as well as problem solving
• Comfortablecommunicating with customers
• Mustbe able to work both independently and with a team
• Ability to establish andmaintain relationships with individuals at all levels of an organization,externally and internally, in sales and implementation engagements
• Skilled in communicatingbusiness strategy and technical information verbally and in writing to variousaudiences
• Experience interactingwith internal and external customers to understand data flow and processes
• Ability to travel up to 50%
• BS/BA preferred with a concentrationin computer science, information systems, data analytics, math, statistics,finance, economics, engineering or business administration
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Preferred Experience and Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Service-oriented and skilled in providing positive, friendly customer service.

Ideal Candidate

• Basic levelunderstanding of scripting languages, SQL, LINUX
• Understands ERP and CRMconcepts
• Experience in Pricingand/or Revenue Management