As a Salesforce Business Analyst,You will be reporting to the Senior Manager of CustomerSuccess, the BA Consultant will beresponsible for delivering of a set of business solutiondesign recommendations based on PROS customers’ implementation requirements.The BA Consultant is a trusted advisor to our customers and partners as anindustry and customer product expert. You will work across the customer organizationsas a subject matter expert on Customer software functionality andimplementations.
A Day in the Life of the BA Consultant - About the role:
Deliver system configuration and documentation
Act as application/training/support resource during implementation and post go-live
Identify and deliver quantifiable business value that is consistent with the customer’s objectives
Contribute to customer satisfaction by providing timely and functional solutions
Work alongside functional, industry, and technical specialists to assist with the implementation and integration of innovative solutions including methods, techniques, tools, change management, and training
Must be able to work alongside multiple disciplines within customer, such as business development, product management, and development
Accountable for making sure product configuration aligns with the solution design recommendations
Strong aptitude foranalytical and business concepts as well as problem solving
Comfortablecommunicating with customers
Mustbe able to work both independently and with a team
Ability to establish andmaintain relationships with individuals at all levels of an organization,externally and internally, in sales and implementation engagements
Skilled in communicatingbusiness strategy and technical information verbally and in writing to variousaudiences
Experience interactingwith internal and external customers to understand data flow and processes
Ability to travel up to 50%
BS/BA preferred with a concentrationin computer science, information systems, data analytics, math, statistics,finance, economics, engineering or business administration
Preferred Experience and Skills
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Highly thorough and dependable.
Demonstrates a high level of accuracy, even under pressure.
Service-oriented and skilled in providing positive, friendly customer service.
Basic levelunderstanding of scripting languages, SQL, LINUX
Understands ERP and CRMconcepts
Experience in Pricingand/or Revenue Management
Your message has been submitted. We will get back to you within 24-48 hours.
Oops! Something went wrong.
We are experts in CPQ and Salesforce solutions. Apply to join our team!